When we cancelled our directtv account through att they owed us money. Instead of sending a check, we got a debit card.
After going through the hassle of registering the card (a check wouldnt have wasted that time) we tried to use the card at Sprouts. After entering the pin they needed the exact amount on the card. The paper that came with card said $48. That amount didnt work so we paid cash.
Now I have to spend time online or on phone trying to fix the problem.
I would blow it off but that is probably what they want people to do.
Reason of review: Refunded overpay with debit card..
Monetary Loss: $48.
Preferred solution: Full refund.
Directv Pros: Their picture and sound quality, Having tv when it does work.
Directv Cons: Poor customer service.