I was following the recommendation of my ATT sales person to switch my service to Direct TV. A new service was installed just a week ago.
The service was interrupted on Sunday morning. I called DTV technical support and they claim they can not fix it remotely. Their representative was arrogant and not accommodating. The first available service is in 5 days.
It took half an hour to get the supervisor on line. Their supervisor was sleek and arrogant as well. I requested to receive priority over new installations. He just ignored my request and said I have to wait five days for service.
He was not worried at all about my opinion of their service. That's the longest time I had to wait for technical support from any company.
Service interruption a week after installation and waiting five days for repair is unacceptable. They simply can not claim to have a reliable service in their advertisement.
Product or Service Mentioned: Directv Technical Support.
Reason of review: Bad Quality and Poor customer service.
Preferred solution: Fix my problem in a day or two, and make sure it does not happen again. Train their representatives and supervisors how to talk to customers..
I didn't like: Service appointment a week away, Arrogant service supervisor, Service break down a week mafter intsallation, We still do not have tv, Poor quality, Long wait times for customer service.