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2.2

I have been a DirecTv customer for four years (this time). Since AT&T took over, things have gotten progressively worse.

Since new List software was introduced a few months ago, there have been severe scheduler/List issues requiring frequent reboots. The List software change has made managing the List HARDER in addition to introducing the scheduler problems. Each reboot takes 8 minutes, and interrupts any recordings being made. Customer Service won't acknowledge there's an issue, and will schedule a visit from Repair/Installation EVEN THOUGH THEY KNOW IT IS A SOFTWARE ISSUE.

Pricing is stupidly high, and the best remediation they can offer is $15 off for a few months? Customer Care was polite, but clueless.

DISH Network, here I come!!

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Price reduction.

DIRECTV Cons: Reliability.

Location: 15531 Hammett Ct, Moreno Valley, CA 92555, USA

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