I got a call from a direct tv rep last week. I forgot to pay my bill the previous month, so they were calling to get the money I owed them.
No big deal, I paid them on the spot. I then asked to speak to a manager because the lady that called me was a little slow. The next lady I talked to couldn't help me out either. She then passed me on to another nice lady that said she could get my bill down to $75/month.
Which I was satisfied with. I was on the phone for 40 minutes. Two days later I receive a bill for $322.54. This was after I canceled the NFL sunday ticket and the Starz movie package.
The only thing they're good at is sending out invoices. After receiving the bloated invoice, I decided to call customer service. While I was waiting on hold for about 20 minutes my service was shut down by a storm cell. This seems to happen a lot more than they tell you.
I told him I wanted streaming capabilities for my direct tv service, and he didn't get what I was saying. I then realized I was talking to an under educated person working in a call center. After that I emailed the Office of the President and a nice young man called me back within a few hours. I was working and couldn't talk, so he gave me a direct number to the office.
I called that number today and had an 8 minute conversation with a very grumpy lady that made my blood boil. She told me she was going to bill the card on file for what I owed.
So I canceled service, and called my bank to put a stop to them billing me. They have very shady business practices, and don't know how to treat people
nathantennity wrote the review because of poor customer service at DIRECTV and attached a photo. Reviewer claimed that he or she lost $200 and wants DIRECTV to offer any options to resolve the issue.
Author liked the most nfl ticket. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by DIRECTV direct tv xtra package for you to read. This information may help you with your purchase decision.