I tried to cancel my mother's service. She is now in a nursing home due to a stoke and will not be going back home.
Acct is in her name only. I was told that since my name is not on the acct they cannot cancel acct without speaking to her. I informed them that she is not able to call due to her stoke and they said sorry they can't help me. Spoke to a supervisor and was informed that even if the person is in a coma or dead, if you are not on the acct, they will not cancel service.It is so nice to know that dead people have to call to cancel their service.
I would like to know how that one works.
I will never, ever use directv again. They can go to ***.
Product or Service Mentioned: Directv Satellite Tv Service.
Reason of review: Poor customer service.
Preferred solution: I want service cancelled .
I didn't like: Poor customer service.