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I tried to cancel my mother's service. She is now in a nursing home due to a stoke and will not be going back home.

Acct is in her name only. I was told that since my name is not on the acct they cannot cancel acct without speaking to her. I informed them that she is not able to call due to her stoke and they said sorry they can't help me. Spoke to a supervisor and was informed that even if the person is in a coma or dead, if you are not on the acct, they will not cancel service.It is so nice to know that dead people have to call to cancel their service.

I would like to know how that one works.

I will never, ever use directv again. They can go to ***.

Product or Service Mentioned: Directv Satellite Tv Service.

Reason of review: Poor customer service.

Preferred solution: I want service cancelled .

I didn't like: Poor customer service.

Company wrote 0 public responses to the review from Jan 18.
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