I recently received a phone call about my eligibility to add movie channels to my account. At no time during the call was I asked if I wanted this or to confirm this.
Two days later I find out the channels have been added to my account without my permission. A very sneaky and underhanded way to do business. I was furious and called customer service. I was told the channels would be removed and that I could get a free equipment upgrade.
Only after much questioning did I learn that my free upgrade would cost me a $49 installation fee as well as an additional $3 per month. Again, a sneaky, underhanded way to treat a customer of 16 years. I tried to report this problem to them through the directv.com website, but they have no way to contact them other than phone or chat and based on the track record I don't trust speaking with anyone in customer service for fear they will add more charges to my account without my knowledge or permission. I would not recommend Directv to anyone.
The company seems to be preying on its customers and taking advantage of them. I am extremely dissatisfied.
Product or Service Mentioned: Directv Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.