State: Arizona City: Phoenix Clear all filters (82 of 9795 reviews match)
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Direct tv baited me into a new 24 month contract. Told me that my equipment was faulty but that I could upgrade it and I would not be signing a new contract and lo and behold now I find out it was a new contract .Now im stuck with their high equiptment prices and cant...
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1.9
I liked
  • Customer service employees were respectful and polite
I didn't like
  • Shady contract practices
#939262
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Since AT&T bought Direct TV, everything has gone to *** in a hand basket. I may end up in the hospital before multiple issues are resolved. Every time I call, it takes a minimum of one to two hours of my time with limited to no result. You can NEVER reach the same...
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1.3
#935389
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Called them (five separate times) in response to their tv commercial offering a basic package: Their representatives, five of them, all tried to talk me into purchasing a more expensive package than the one advertised. When I specifically referred to the directtv...
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2.8
I didn't like
  • Your phone representatives
#929302
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Directv Customer Care Review

Directv
#943256
The absolute worst customer service ever. Horrible. No one spesks english or gives two *** about your business. Just awful.
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Directv Internet Service Review

Directv
#897806
1.4
Details
Ever hear that phrase "takes her 5 hours to watch a 1 hour show"? Worst wifi connection ever. Buffering....are you serious. Directv is the absolute worst.
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Directv Tv Service Review

Directv
#689214
Can't wait till contract is up, every time it rains or blows I loose signal. I go to my other tv that has a cheap antenna and get 15 channels no problem even if it rains or blows. I gate direct!
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I can't believe how bad the customer service at Directv has gotten. Voice response ***. All I wanted to do is cancel my Directv service as I had moved and picked up Directv again and its been 3 months several phone calls and I can't cancel my old account. It was never...
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1.0
#929243
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My receiver was rebooting constantly. Contacted Directv and they had me walk thru all the steps I had already tried. Including, turning off and on, checking connections, pushing reset button, etc. The same was still happening. The rep finally agreed the receiver...
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#923196
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Before moving to Arizona, we had Dish Network for 9 years and was very happy with the product and services. Our daughter convinced us to make the switch to Direct since that is what they had. I assumed (bad on my part) that I was only signing up for a 1 year...
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1.0
#904258
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DirecTv is one of the worst business practices I have encountered. This company is downright criminal. I recently moved from one home to another and dealing with DirecTv has been an absolute nightmare. I am also positive this isDirecTv is one of the worst business...
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1.1
I didn't like
  • Not getting issues resolved
  • Being lied to by staff
#892967
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I recently changed my service from a another popular cable company to directv thinking that they were a better company and could link my services with AT&T. I've only been a customer a very short amount of time, and this by far the worst company I've ever done business...
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#884885
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1st 12 months okay. The 2nd 12 months my cable bill more than doubles. At no time did I know this, until my rate more than doubled. Directv reps said the contract was for 24 months at the same cost. after all your hidden costs, I am now paying more for your service...
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2.6
#882009
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I noticed on my 2nd bill after signing up for $50 a month that it had increased to $57.99. As I examined my bill I noticed that I had been charged for equipment insurance, something I didn't want or select when signing up. I chatted with an agent and cancelled it and...
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Anonymous
Anonymous

DirecTV charges extra for each TV. They give me one for free, what they do is charge me for it then give me a credit for it but they still charge me tax on that why am I getti...

Anonymous
Anonymous

The same thing happened to me! A tech had come over to try to finish installation and asked if I wanted protection plan. I said no. He asked me to sign his tablet to let his b...

3.7
#874797
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