State: California City: Los Angeles Clear all filters (181 of 8919 reviews match)
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Dropped the ball twice on coming to install. We wasted our entire weekend. We were told the installation would come on Saturday between 8-12 and they didn't show up by 2 and then they cancelled and said they would come on Sunday between 8 am to 8:30 am. It's 9:30 and they didn't show up again and we call and they're saying someone will come between 12-4 pm. So frustrated that we are paying this company that is very unprofessional. I would cancel...
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I am sure there are attorneys out there that can take a class action law suit against the ATT/DirectTV for the similar thing has happened to me as so many other costumers. I signed up for a bundle package with ATT back in July of this year. ATT never showed up to instal its end of the contract (internet and phone) and claimed no one was at home. I called and asked the partial installed service package with Direct TV that was installed only two...
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1.0
I liked
  • Horrible customer service and phone support group
I didn't like
  • Worst consumer experience ever
#932578
I had service for 3 months at our RV where we hosted in 2013. When our time after 3 months was up we had an appointment for DirectV to come to our home to hook us back up. All the while, we were still paying via my debit card over 100.00 a month. No one came to the appointment. I made another appt. No one came. We had TV, so it didn't affect us too badly, we just wanted to have DirectV since I was going to be paying them anyhow. After over a...
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1.4
#925934

Short Review for November 03, 2016, pc_service

#948661
The like someone that would speak English and not from the Philippines need someone that we can understand as well as they can understand us
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Directv Customer Care Review

#948424
Worst customer service I experience for a second I thought maybe I had dialed the wrong number too unprofessional . What happened ?? Use to be the number 1 cable company thinking of switching
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Directv Customer Care Review

#934277
DIRECT TV HAS THE WORSE CUSTOMER SERVICE!!!!! ONLY THING GOOD IS FOOTBALL PACKAGE AND THAT'S THE ONLY REASON WHY PPL SIGN UP FOR DIRECT TV.
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DirecTV Review

#926905
Almost no customer service. The whole website experience is designed to get rid of you, not help you. What a disaster.
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Ihatedirectv on Facebook makes for some great reading.... In APProximately 1993 or 1995, I had a family member that begin working for DIRECTV...right at the beginning. We were one of the first houses in the block to have DirecTV. eventually, the family member left employment with DirecTV and we began paying.... For about the next 15 years. I was with DirecTV for about 20 years and when I would call customer service they would fall all over...
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After canceling my Directv account because I was moving, I paid my final bill. I mailed in my discs as they requested. After 2 months I was sent another bill for $5.39 finance charge. I paid it. Then after 4 months I was sent another bill for (4) movies ordered it said via remote control in 2012. Mind you it is now 2016. What bogus charges. Anyone can tell you that you have to pay your bill in full each month and that includes any movies...
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I requested the Direct T.V. company to connect service. In a very short time I found this service to be less than desirable and not equatable to the standard expressed by the sales person after the equipment was installed. It was necessary to contact the Direct company and ATT Uverse concerning programming, billing (which was incorrectly handled) wrongful deductions from my credit card and a number of more than inexcusable "mistakes"on this...
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That is incorrect people like you are ***. Your locals are free just because dtv is in contract negotiations with your local providers doesn't mean you should get a discount on your services for something that is free for you, people like you that think you deserve something for loyalty are a joke. Do you go to the grocery store and tell them you've been shopping there for 16 years and tell them you deserve free ***? No because they would laugh...
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5.0
#913224
DirecTv has been transmitting the Motocross races through MavTV Channel 214 for several years. But they're unwatchable as the resolution has been downgraded from hi-definition AND the aspect ratio has been distorted so severely that no TV or Projector can justify the fuzzy image without people's heads still being very fat. I've contacted MavTV over these years and they insist that the programming is transmitted in High-Def and subsequently...
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3.0
I liked
  • Made me suicidal
  • Spending hours and hours with no result
  • Spending hours and hours on the phone
I didn't like
  • Bad quality mavtv
#908300
Ms. Filipiak, i am writing you in reference to my service with DirecTV. we have been customers of DirecTV for approximately 10 years now. We recently noticed our account was charged an installment for the Sunday Ticket. My Husband called and spoke to a representative by the name of DP. Pamarans (reference#100369164). after expressing we have no desire to pay the full price for Sunday ticket, the representative offered the Sunday Ticket at a...
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Sound cuts in and out wifi code will not stay streaming movies cut in and out about halfway through the turn off call Direct and all they do is make excuses they told me to call them when it does it again explain to him that's what I'm doing but still no help explain to him that I used to be a cable TV technician And a line tech and work for on television years ago it is equipment failure but they don't want to do anything about it I've called...
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