Directv Los Angeles, CaliforniaComplaints and Reviews

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1.7 Based on 2510 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 11
    • Programming 6
  • Customers don't like
    • Poor customer service 90
    • Customer service 63
    • Lack of service 32
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  • From mobile
  • Nov 03, 2016
  • #948661

The like someone that would speak English and not from the Philippines need someone that we can understand as well as they can understand us

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  • From mobile
  • Nov 03, 2016
  • #948424

Worst customer service I experience for a second I thought maybe I had dialed the wrong number too unprofessional . What happened ?? Use to be the number 1 cable company thinking of switching

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Dropped the ball twice on coming to install. We wasted our entire weekend. We were told the installation would come on Saturday between 8-12 and they didn't show up by 2 and then they cancelled and said they would come on Sunday between 8 am to 8:30 am. It's 9:30 and they didn't show up again and we call and they're saying someone will come between 12-4 pm. So frustrated that we are paying this company that is very unprofessional. I would cancel... Read more

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  • From mobile
  • Oct 10, 2016
  • #934277

DIRECT TV HAS THE WORSE CUSTOMER SERVICE!!!!! ONLY THING GOOD IS FOOTBALL PACKAGE AND THAT'S THE ONLY REASON WHY PPL SIGN UP FOR DIRECT TV.

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I am sure there are attorneys out there that can take a class action law suit against the ATT/DirectTV for the similar thing has happened to me as so many other costumers. I signed up for a bundle package with ATT back in July of this year. ATT never showed up to instal its end of the contract (internet and phone) and claimed no one was at home. I called and asked the partial installed service package with Direct TV that was installed only two... Read more

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  • From mobile
  • Sep 28, 2016
  • #926905

Almost no customer service. The whole website experience is designed to get rid of you, not help you. What a disaster.

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I had service for 3 months at our RV where we hosted in 2013. When our time after 3 months was up we had an appointment for DirectV to come to our home to hook us back up. All the while, we were still paying via my debit card over 100.00 a month. No one came to the appointment. I made another appt. No one came. We had TV, so it didn't affect us too badly, we just wanted to have DirectV since I was going to be paying them anyhow. After over a... Read more

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Ihatedirectv on Facebook makes for some great reading.... In APProximately 1993 or 1995, I had a family member that begin working for DIRECTV...right at the beginning. We were one of the first houses in the block to have DirecTV. eventually, the family member left employment with DirecTV and we began paying.... For about the next 15 years. I was with DirecTV for about 20 years and when I would call customer service they would fall all over... Read more

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After canceling my Directv account because I was moving, I paid my final bill. I mailed in my discs as they requested. After 2 months I was sent another bill for $5.39 finance charge. I paid it. Then after 4 months I was sent another bill for (4) movies ordered it said via remote control in 2012. Mind you it is now 2016. What bogus charges. Anyone can tell you that you have to pay your bill in full each month and that includes any movies... Read more

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I requested the Direct T.V. company to connect service. In a very short time I found this service to be less than desirable and not equatable to the standard expressed by the sales person after the equipment was installed. It was necessary to contact the Direct company and ATT Uverse concerning programming, billing (which was incorrectly handled) wrongful deductions from my credit card and a number of more than inexcusable "mistakes"on this... Read more

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