State: Colorado City: Colorado Springs Clear all filters (34 of 9795 reviews match)
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My bill increased by $30 from last month to this month. A promotional ran out, I was told I could get a 45 discount but not the $30 that ran out. Upon doing some research I found this, "Every TV package at DIRECTV requires a two-year contract, and first-year prices are...
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#952027
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We have been a customer with directv for over 10 yrs. We had 3 directv accounts in 3 different houses. We sold one house (furnished) that had directv service and were unaware that we had to return the receivers, since the buyer was going to contract service with...
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3.4
I liked
  • Signal quality was good
  • Great choice of channels
  • Extensive and easy to use guide
I didn't like
  • Using call centers provides zero continuity on issues
#932334
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sales rep said i could use my dead husband name and get all new service to save me money. not only he used my credit card for his own use .after coasting me about$150.00 pulse a lot of head ace I will no longer use your co. when my year is up. and will not ...
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#928022
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Directv Dvr Tv Service Review

Directv
#950236
Sold on lies.. been paying for something I didn't even get and gave me lame excuses like they were having technical issues. Either get *** people on the phone or just lies.
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Directv Tv Service Review

Directv
#927515
1.3
Details
Directv is not a great place to get tv service from they dont have any thing for long term customer and they charge out the *** for nothing and then they will just take money out of your account without permission i do NOT recommend this company to anyone
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website

Directv Technical Support Review

Directv
#528767
Service is terrible and customer support is even worse. Have asked for the past 4 months in a row for the NFL Football BULLS*** to be removed. Has yet to be removed by these ***.
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For those of you who have had bad experiences with AT&T billing, I recommend you read the letter I sent to the AT&T CEO today, 27 Sep 2016. AT&T Corporate Headquarters 208 S. Akard St. Dallas, TX 75202 Mr. Randall Stephenson, Sir, I am writing you because I am an...
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Anonymous
Anonymous

Contact FCC see if they can help.

1.0
#926762
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DirectV will verbally quote 1st and 2nd year pricing and lock you into a 2 year contract. This contract obligates the consumer but allows them to increase their prices. The only back their first year verbal quote in writing but not the 2nd year pricing which allows...
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#924240
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Absolutly the worst customer service I have seen in my 70 years on this planet! I would NEVER use Direct again even if they paid me. I have tried for a month to give them back their equipment and all I get is nonsense and yes we will send you a retrieval kit. This...
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1.0
I didn't like
  • Poor customer service
#918906
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I CALLED CUSTOMER SERVICE, FOR THE THIRD TIME THIS SUMMER, TO ASK IF THERE ARE ANY OTHER PROGRAMS OR PLANS I CAN TAKE ADVANTAGE OF BECAUSE I CANNOT AFFORD THE PLAN I AM ON, NOR DO I GET ANY BENEFIT OUT OF 200 CHANNELS, OF WHICH 175 ARE INFOMERCIALS. THE SHORT AND...
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1.8
I didn't like
  • Whole experience
  • Deviousness
  • Billing issues
#915332
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Super poor customer service, they actually told me to call back in a few hours when their sytem was back up to try and resolve my technical issue. I can't believe they actually asked me to call back. I asked them to call me back on this issue, but was told they could...
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1.0
#908490
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We agreed to "upgrade" to the Genie Receiver with two minis(Model 700). They do not function correctly & never have. We also have one model 100 mini that does work! I have been calling to to try to get this issue resolved & always get transferred around in circles to...
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Anonymous
Anonymous

There is not such thing as a model 100 or 700. It would be like a c31, c41, c51 maybe dash 100 or 700 but the dash 100 or 700 would make it work differently.

1.0
#879089
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We were 15 year loyal DTV customer. Decided to cancel service to save money. Found out grandkids are coming for visit; I called to reconnect service. Giovanni the Reconnect Specialist (rip-off artist) offered me a fabulous deal saving $40 mo if I agreed to 12 month...
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Jpcp131364
Jpcp131364

I started to record conversations. I once did this with Sprint which I had been their client for 20 years. They would not talk to me.I had been with Directv for 11 years. One ...

1.0
I didn't like
  • Unethical business practice
#667211
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