State: New Mexico City: Albuquerque Clear all filters (38 of 9795 reviews match)
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Eversince Directv was bought by AT&T the customer service has changed. They used to be polite, easy to talk to, even if you get frustrated they stay calm. Today I was trying to cancel my cancel because they did not keep their words, the representative named Miranda...
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1.0
I didn't like
  • Poor customer service
#1018123
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Isn't it interesting that AT&T enters & now KOAT 7 & DirecTv can't come to an agreement? Who loses???? Yep you guessed it....US the customers who continue to pay for less service. SHAME on BOTH parties. You both would rather be 'right' than work it out for the good of...
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Anonymous
Anonymous

In really thinking about switching to Comcast! I've been with DirecTV for years but this is too much!

#984418
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11/4/2016 No picture called customer service unable to talk to anyone worst experience , automated voice says having tech M ical difficulty with some channels .
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Anonymous
Rick

Got thru to Tech....we lost total service after calling to complain about Fox and friends. Was told they had tech problems and working on issue....overwhelmed with complaints ...

2.2
#949084
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Short Review on September 23, 2016

Directv
#924332
This place is a scam they steal money from your bank account even though there is no money in there so they over draft u all crazy . THEY ARE ALL FAKE *** PEOPLE WHO CAN GO TO *** !!!!!there service is *** ...*** this place
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Directv Customer Care Review

Directv
#898828
Been waiting months for repair on dish that fell off wall
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Directv Receiver Review

Directv
#838641
1.1
Details
I canceled my direct tv account and sent back there receivers. And they said they never revived them. So I had to pay for the recivers. When you send there equipment back to them all they have to say is they never got it and they charge you're account to get more money off of you. It's a scam they pull.
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I have been trying to get my $200 visa card since I signed up 2 weeks ago. I get various agents telling me different stories. I get a myriad of phone numbers to call. I get continuous loops on the *** automated system. I get transferred and dropped. Is this are...
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#949034
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Worst customer service and technical support I have EVER encountered. You call with a problem and ALL they want to do is sell you addional services when the ones you have don't even work! A 15+ year customer that can't get his system working.....
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Anonymous
HATE DIRECT

ALL THEY DO IS TRANSFER YOU AND TRANSFER YOU AND KEEP DOING IT! CALLED FOR NEW INSTALLMENT ALL THEY DO IS *** YOU AROUND THEIR SYSTEM 2 DAYS LATER AND I STILL HAVEN'T BEEN ABL...

2.6
#932087
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Spent 3 hours on the phone with 4 agents and a supervisor who knew nothing. Who did absolutely nothing. Who did not listen and wasted my time. Not only was the issue not fixed but neither them nor I can get back our wasted time!!! Supervisor Kerby #ALO3398889 Agent...
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1.0
#907958
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I cancelled satellite services with DirecTV on 5/20/16 and returned their equipment. DirecTV owed me a refund which I called about on 6/26/16. The representative understood and acknowledged that I was no longer a customer. He transferred me to another agent about my...
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1.0
I didn't like
  • Poor service and unauthorized charge
  • Constant price increase
  • Predatory practices
#873228
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When DIRECTV merged (or was bought by) AT&T the need to contact them ESCALATED significantly. It was as if a "magic button had been pushed and OVERALL SERVICE fell like never before! I called about an issue with the REMOTE CONTROL. "Fast Forward" has a 20 second "lag"...
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2.7
#837167
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Under trained order reps, untrained customer service reps, and rude, threatening order/identity verification reps. 2 week minimum home set up. Bundle billing - had to call the internet provider to setup billing in addition to DirecTVs billing, if it's a Bundle deal,...
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Anonymous
Anonymous

Horrible customer big baby you guys call customer service rep expecting to fix your problem you guys cry cause your bill goes up learn to read your contract its crazy you don'...

3.0
#773835
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I moved from one town to another because of unexpected job loss. the apartment complex I rented from does not support Direct TV satellites so technically I cannot receive service. I still owe 12 months of Direct TV? and I have already paid for a month of service and...
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Anonymous
Anonymous

Please do not pay for that service. If it was not clearly explained in your contract that should you have to move due to no fault of your own and they do not offer service in ...

Anonymous
Anonymous

as far as i am concerned direct giveth and taketh s away at their liesure example the Game Programs like bug opera that passed the time when we did not care to watch programs...

3.5
#712911
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