State: New York City: New York Clear all filters (41 of 9795 reviews match)
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I purchased a new receiver from directtv and its installation. It cost me $157 total and it was supposed to installed on Saturday 01-14-17 from 0800-1200. That Saturday they changed it to 1200-4pm. The guy actually showed up at 4:37pm. he tells me that he doesn't have...
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Anonymous
Anonymous

as long as its not installed, you can cancel.

1.0
I liked
  • Representative sonia
I didn't like
  • Poor customer service
  • Representative mafsr020223
#991966
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I had called direct tv to cancel service. I spoke with a Alexis at the customer service department. She was so unprofessional and demonstrated lack of compassion after explaining the unfortunate circumstances and reasons why we had to terminate the service. Alexis...
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1.0
#925977
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I have had the worse experience with customer service and installation services ever. It started 8/22/16 when I had an installer come to my home to add 2 boxes to my existing account. The installer (TIM from Mastec) walked into my home and promtly told us that the job...
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1.4
#917368
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Directv Tv Service Review

Directv
#777500
2.2
Details
I needed service for my dish because the blizzard knocked out service for 3 days, I took off from work so I could wait for them, they told me they were on their way, after 3 hours waiting, they couldn't come because of bad weather, it was sunny , then there was one driver, any more lies?? DirecTV technicians are liars and incompetence!!!
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Billing Practices
Customer service
Diversity of Products or Services
Reliability
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DIRECTV Package Review

Directv
#665942
2.5
Details
I was not refunded my money after canceling in 24 hours. They said I signed up with a special promotions so I don't get a refund. That is not in the contract that was emailed to me nor by the customer service. Person. I feel like I was ripped off!!!!
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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HD DVR Review

Directv
#640640
4.0
Details
$20 a month for HD DVR box then they decided I need the protection plan another $8 a month been a customer 8 years with a lot of HD problems never came to my house they said I will be charged for visit where is the $960 I paid worse cable company like talking to a wall DON'T refer a friend not even an enemy direct tv sux
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Diversity of Products or Services
Directv charged me $300 for cancelling my Directv. I called and said I havn't been under contract in years but they said when I called a year ago to order new receivers because mine weren't working this automatically enrolled me a new contract. I asked them to show me...
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#886195
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GARBAGE. I became a direct customer a year ago. When I purchased their service I was guaranteed a two year or emotional rate, after the first year of 77$ a month basic pay without pay per view I get a Bill for 277$. I called and was told the don't have 2 year deal and...
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1.9
#885714
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Went into an ATT Store in December to upgrade my phone. The saleswoman told me about Direct TV and made it seem like it was more than half the price of my current cable bill. So I listened it sounded great I asked questions and Boom for 70 dollars a month I get...
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1.0
#784838
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A nightmare. I'm a 10 year Directv customer. I saw the offer to port your number to the newly combined company and figured I'd try it. It's been 3 months and they still can't get the bills right. I've spent hours on the phone. The problem is the Directv people don't...
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2.4
#729106
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I moved and am not allowed to have directv service at my new address because of landlord They will not take this into consideration and just say I need to pay early termination fee or they will send to collection agency Just horrible after 6 years of service I told...
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Anonymous
Anonymous

So you signed an agreement and now mad that it is being enforced. How sad but being from NY you probably believe that the government must help so call theese people in order,...

1.6
#678355
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LIARS&THIEFS!! IM SUPPOSE 2 HAVE HD FREE FOR LIFE...AFTER THEY SCREWED UP MY PACKAGE IT TOOK 5 MONTHS TO RESUME...WELL NOW AFTER THE 6TH MON...IM PAYING AGAIN&THEY WONT REINSTATE IT CUZ OF CREDIT THEY GAME ME OVER THE PAST 4YRS...ANY CREDIT THEY GAVE ME WAS...
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#563740
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DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
On Friday evening a DirecTV employee accessed my roof and trespassed illegally. There were a total of 6 signs that this technician ignored. Not only did he set off the alarm, which rang for 3.5 hours until I shut it off but he put the safety and security of all 9...
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Anonymous
Anonymous

Sevenfold technologies has no technician that is a employee. They only contract contractors. The contractors are sole proprietary.

Anonymous
Anonymous

Any new DirecTV customer is required to sign paperwork stating that they have permission from their landlord before installation can begin. The only time an installation woul...

#548259
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