State: Texas City: Austin Clear all filters (27 of 8933 reviews match)
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Now Directv says that I have to wait another 4 days until they can get another technician out. That means that I will have WAITED at least 8 days for the technician comes to my house to fix the Directv- ASSUMING they can fix it on the 8th day. They say they are going to credit me for the time that the TV is down. Nothing above and beyond that actual days the system is down even though they no showed once. I waited on the phone for almost an...
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When we moved we opted to use DirecTV because we were excited about the channel options they gave us. We are renting our home and the homeowner requested that the dish be mounted on a pole in the yard instead of on the roof. When we spoke with DirecTV they said that wasn't a problem at all and simply requested that the homeowner sign a form confirming the dish could be mounted on a pole. All of the paperwork went through fine. However when the...
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2.7
#922365
On 9/26 tv kept going blank. Thought is was tv problem, bought a new one.It did the same thing, called DTV. Said it was issue with their equipment. Had 1st appt on 9/9. OK, set for 8-12. Two "robo" calls, still coming, then running late, be there by 1:00. Nothing, called at 2:00, hmmm,don't know, will check and call you back. Nothing, called at 3:00, wow, can't imagine why, will call you back. Called at 4, oh he shows on site, hmm strange, will...
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Oh MY GOD!!!!!!!! HughesNet Really....... Why would a company directly connected to AT&T possibly have anything to do with Hughes. HughesNet has got to be worst or one of the top two worst internet services for people who have other options including dial-up. A Directv representative contacted my parents and talked them out of a broadband service for a Satellite service provider. Now I will go on record and say that they have enjoyed Directv...
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3.0
I didn't like
  • Unethical business pracctice
#913558
Direct TV missed their scheduled install date. I contacted CS and was transferred and placed on hold no less than a dozen times. I stayed on the phone with CS for over 2hrs. A CS agent stated that he would call me back at 1900hrs and did not return my call until nearly an hour later. He also lied to me stating that I missed a call from a Direct TV agent who left me a message scheduling an install appointment(without my approval nor checking my...
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1.0
I didn't like
  • Not honoring their install appointment
  • Cs agent lying to me
#900177
We have had this service for 5 months. Every time we have a power outage, our box stops working and I have to call in and "troubleshoot" the problem, which generally takes about an hour. Today I was on the phone for 3 hours, disconnected 4 times, no joke! I am serious, 4 times and each time they wanted to "troubleshoot" the problem even though I told them we already did that previously and the person had left the notes on the account. I am...
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I decided against my better judgement to get direct tv and the sales rep at the AT & T store told me that I would only be in a contract for 12 months because I made it clear that I would NOT sign up for anything longer. He went ahead and signed me up for a 2 year contract and I decided to cancel my acct but was just told that I will have to pay for 17 months instead of the 5 that I thought. They will not fix what this person did. Said that it is...
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Anonymous

Anonymous I have the same situation.

Anonymous

Anonymous Sorry to hear about that! It's unfortunate that you got lied to. I am a current sales agent for Dish Network as well as Direct Tv.
If you would like me to help you get int...

I didn't like
  • Utterly incompetent
  • In 95 minutes i accomplished 0
  • I was called a liar
#814156
Well, I just got off the phone with DirecTV after spending about 4 hours in total this week trying to secure the NFL Sunday Ticket in any way possible. I'm currently a uVerse subscriber and I thought, with the merger and all, now would be a great time to switch. Nope. So the first thing I tried to do was get their satellite service. I picked out a package over the phone and scheduled an appointment. This morning they came out and said that, due...
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Anonymous

Anonymous Rather than going through DirecTV - go through XBox next time as it is that correct company offering the deal you're seeking.

2 week finally a guy comes out asks me a series of questions decides he does not have enough info to finish the job or begin I get his number find out what he needs to do and he never returned. It was a sime change of address. Dtv a good service but poor execution on the part of the tech and customer care getting anything right as far as my address once the got that right they needed directions then they lost track of the apt. #!! Really? After...
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Anonymous

Anonymous Dish actually has the best customer service according to many sources. I would try to find a local dish authorized retailer. They try to help you figure out any issues witho...

Anonymous

Anonymous Yes mistakes can happen but there is a reason they are #1 in customer service for cable/ sat providers

#634546
A dish was put on my roof with out permission. Tennant must have said it was ok without my approval. Installation of a dish on a brand new roof and holes in every room now. They won't take any responsibility for any thing. Since I don't have an account they can't do anything. The tenant must call for anything to be done. The tech who installed the equipment cut all of my wire to my antenna and threw the wires in the trees. It took 4...
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Anonymous

Dutchy Yes.... All negative, I moved and tried to stop the service! There was absolutely no option to dis-continue the service. I kept paying the monthly bill, since I did not want...

Anonymous

Anonymous If a tenant left a broke down Chevy in the yard would you demand gm remove it

1.0
#547946