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I have been a customer of direct TV since 2011, I was happy with the service I even recommended it to friends, but now it is so bad i am seriously looking for a new service provider. I don't know if this issues brewing all along but since you married AT&T is has been downhill for us. we don't have a good interned connection we cannot download a movie and watch it immediately, my bill is higher than ever and I just had a customer service person...
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I contracted in March with direct tv. They offered me an HBO review option...free for 3 months . I forgot about the offer and at month four , without warning, was billed for 73 additional dollars for the HBO package. Why aren't they supposed to disclose such impending changes in the bill? I never even watched HBO once. I certainly would have opted out of the program. Anyway, direct tv would not return the money and would not even put in a work...
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Anonymous

Anonymous I an not surprised. They make great offers but don't keep them.

1.9
#906667
I was told upon signing up that I had up to 30 days to cancel without penality. After 5 days with different incidents decided I wanted to cancel and now getting charged for all 24 months early termination fee. When asked how they can tell people completely false information without consequence I was told I was speaking to a Direct Star retailer not even an actual Direct TV representative! Rediculous and unorganized.
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Short Review for October 29, 2016, plc_product_quality

#945767
I have direct TV and it is really good. Never really had a problem. Service has been reliable.
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Directv Tv Package Review

#932266
1.4
I have one receiver basic channels and my bill is 111.00 dollars a month before taxes
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Direct Tv Service Review

#927085
1.0
I received a bill with NFL ticket that I never ordered. I was told they (Direct TV rep) would remove it immediately. Never did! Now on hold 40 minutes, 3 different departments and nothing!
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Directv Customer Care Review

#898930
I am currently having a problem with my system. Lightning strike took out two boxes. Your "automated system" doesn't help, and I don't want to speak to someone from India or Pakistan. Account #24179741.
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My TV froze on Tuesday night at about 10:30pm, couldn't get anything on the TV, tried to change the channel and nothing. I tried calling and of course no customer service was available cause it was after hours. Customer service hours are only till 8pm, great, so those Directv customers who experience technical difficulties after hours are screwed. I tried calling again at about 6am the following day, and still couldn't get any help, till after...
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Anonymous

Anonymous Directv had tech support 24/7. If your bill happens to be past due you would be rerouted to billing which is not open 24/7.

1.0
I didn't like
  • Wait time for onsite repair service
#890655
Direct tv did not show up when they were suppose to, so I called 1st person Jem id#jp278f doesn't know how to transfer to supervisor so got Christina Id#lc5538 she transferred me 4hours and 11min on hold finally hung up talked w/ retention disc. Bill , free channels which we still don't have but tv still has not been fixed, service no, talked supervisor next day Jennifer still can't get no one here on phone w/ her 40 mins. Still don't have have...
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I wanted to add another receiver at our 2nd home - already have a satellite and a receiver there - just wanted to add another one. I'm told I'm due for an "upgrade" and it can be done at the same time. This simple request has taken 1 hr and 45 minutes and 8 people only to find it I would not have to set up a 2nd account to accomplish this. Why didn't someone tell me this 1 1/2 ago? Forget it, I'll start streaming! Directtv has the POOREST...
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I didn't like
  • Cant resolved problem
  • Customer serice
#849414

bad instalation antena is too low on the roof and chanels cant get satelite signal we call tecnical support and they send a tecnitian but the guy said the antena is installed wrong and nobody want fix the problem because they said they dont know the guy who install it and we have to paid instalation fees for re install it or something but that mistake is a company mistake no us. so if someone can tell me where i need to go to put my complaint...
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2.0
I didn't like
  • I just staring use it and i dont feel i will like it
  • Does not care to honor
#830087
Received a call with the Direct TV/Directv phone number on my caller ID. This is a SCAM. They are spoofing/putting up a fake phone number to show on your caller ID(it shows Directv number it's not them!). IF you have Direct TV, they will offer you the full package with the sports package, all HD channels for 2 years at $59.99 a month, no contract, can cancel anytime, and you get a $100 Amazon Gift Card. You are told you have to pay 6 mo in...
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Anonymous

Anonymous I just blocked the toll free numbers from the scammers. I must admit Tati was thisclose to falling for it except that when I asked specific billing questions, the guy stumbled...

Anonymous

Anonymous Just got the same call a few minutes ago but I've had similar calls in the past few months. I think someone inside Directv is selling info to outside sources - I assume that's...

4.8
I liked
  • Pricing
I didn't like
  • When it rains you lose hd reception
#806952

I over paid Direct TV on January 11, 2016. I contacted them and told them of the mistake on January 14, 2016 They said they would send a check for the amount overpaid on the 14th of January, 2016. The check never arrived and I was informed on February 1st that it was returned to my bank. I asked them to send it back to the bank on the 14th of January and was informed it had to get mailed to my home that never happened. That was my Mortgage...
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Anonymous

Anonymous LMAO you are sad

1.4
I didn't like
  • Billing issue
#783851
After having Uverse for many years, I went to a AT&T store and switch to Direct TV after being offered a promotion and a lower bill. Installation service occurred on Dec.18 on four tv's. Learning the channels and program package has is taking time to adjust. In the meantime, there were some channels that had volume but no picture since installation. Being new to this service, I just thought those channels were not included in my program...
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3.0
I liked
  • Movie access
I didn't like
  • Charges
#769136