Directv Dallas, TexasComplaints and Reviews

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1.7 Based on 2510 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 11
    • Programming 6
  • Customers don't like
    • Poor customer service 90
    • Customer service 63
    • Lack of service 32
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  • From mobile
  • Oct 29, 2016
  • #945767

I have direct TV and it is really good. Never really had a problem. Service has been reliable.

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  • From mobile
  • Oct 06, 2016
  • #932266

I have one receiver basic channels and my bill is 111.00 dollars a month before taxes

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  • From mobile
  • Sep 28, 2016
  • #927085

I received a bill with NFL ticket that I never ordered. I was told they (Direct TV rep) would remove it immediately. Never did! Now on hold 40 minutes, 3 different departments and nothing!

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I have been a customer of direct TV since 2011, I was happy with the service I even recommended it to friends, but now it is so bad i am seriously looking for a new service provider. I don't know if this issues brewing all along but since you married AT&T is has been downhill for us. we don't have a good interned connection we cannot download a movie and watch it immediately, my bill is higher than ever and I just had a customer service person... Read more

Was this review helpful? 1 0

I contracted in March with direct tv. They offered me an HBO review option...free for 3 months . I forgot about the offer and at month four , without warning, was billed for 73 additional dollars for the HBO package. Why aren't they supposed to disclose such impending changes in the bill? I never even watched HBO once. I certainly would have opted out of the program. Anyway, direct tv would not return the money and would not even put in a work... Read more

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I was told upon signing up that I had up to 30 days to cancel without penality. After 5 days with different incidents decided I wanted to cancel and now getting charged for all 24 months early termination fee. When asked how they can tell people completely false information without consequence I was told I was speaking to a Direct Star retailer not even an actual Direct TV representative! Rediculous and unorganized. Read more

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  • From mobile
  • Aug 11, 2016
  • #898930

I am currently having a problem with my system. Lightning strike took out two boxes. Your "automated system" doesn't help, and I don't want to speak to someone from India or Pakistan. Account #24179741.

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My TV froze on Tuesday night at about 10:30pm, couldn't get anything on the TV, tried to change the channel and nothing. I tried calling and of course no customer service was available cause it was after hours. Customer service hours are only till 8pm, great, so those Directv customers who experience technical difficulties after hours are screwed. I tried calling again at about 6am the following day, and still couldn't get any help, till after... Read more

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Direct tv did not show up when they were suppose to, so I called 1st person Jem id#jp278f doesn't know how to transfer to supervisor so got Christina Id#lc5538 she transferred me 4hours and 11min on hold finally hung up talked w/ retention disc. Bill , free channels which we still don't have but tv still has not been fixed, service no, talked supervisor next day Jennifer still can't get no one here on phone w/ her 40 mins. Still don't have have... Read more

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  • From mobile
  • Jun 26, 2016
  • #872361

Direct tv is the biggest scam, I was charged for a receiver I never received! $200!!! After spending hours on the phone customer service I thought the problems was resolved. Come to find out it's not!

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