State: Texas City: Fort Worth Clear all filters (22 of 9795 reviews match)
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I'm including a copy of the letter I have sent to AT&T/Direct TV in regard to the problem: Friday, July 7, 2017 To Whom It May Concern: I called AT&T on June 12th to have my Direct TV service and my internet discontinued because I was moving to an apartment that...
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#1071107
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Have been trying for 2 days to get my service transferred to our new address. They tell me they can't do anything because the previous owners have not cancelled their service yet. We are moving in next week and I know how long it takes to get someone out there. I...
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#952174
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Signed up for att internet and direct tv, was told by direct tv rep that I would receive cinemax, startz, HBO, showtime free for 3 months, after that if I called and cancelled It would not be added to bill. I called and had it cancelled and they did take it off the...
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2.3
I didn't like
  • Evasive billing practices
#896942
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Directv Premium Tv Package Review

Directv
#939407
1.8
Details
Well, we switched to Direct TV only to get a bill that is 75.00 higher than what we were told, a gift card for 200.00 less than promised and trouble with our service. Very disappointed!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Directv Tv Service Review

Directv
#913428
2.5
Details
Unreliable picture and inadequate customer service. We installed at&t and direct tv in July 2016. Picture freezing all rooms constantly and three techs came out and problem still exist. We are tired of them trying to up selling products, especially when you are not getting quality pictures and tech support. This is our last time renewing our contract with at either organization.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Short Review on June 21, 2016

Directv
#869252
Beware of dealers such as of directvision. Charging for fees that would never be approved by Direct TV. And the incompetence of the owner as his business. Try to stay away from low end dealers like this .in the end you just get burned.
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Staff Review

Directv
#632657
Drivers were speeding and tailgating me. The first van #575WH tried to get the phone number. The van behind him sped up so i didnt get a good look at the phone number. The second van had his information hidden.
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I knew exactly what I needed. I needed a technical technician to come to my house to move a cable wire from one wall to another. Should be a quick 5 minute call once to talk to a "good" customer service rep. But I don't think Direct TV has those. The customer...
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#871401
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My TV stop each night -same time - I follow instructions to re boot or what ever it is that you have to un plug and remove connector from the antenna. Happens each night ever night- *** - no one to get it corrected - I pay a monthly fee and I HAVE YET TO GET ANY...
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Anonymous
Anonymous

I believe you should call to request acct to be place under dept of investigation to check on the 4th receiver being billed without it. then if you have your protection plan, ...

#830645
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If I wrote everything wrong that has happened during this experience it would be a novel and it is still on going. We have ATT Uverse and visited the ATT store to address renewal options. They advised we should change to Direct TV to "save money" and improve our poor...
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1.4
I didn't like
  • Poor customer service
#824576
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Ive been waiting for almost 2 hours. Main reason why im canceling my account. Poor service.
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Anonymous
Anonymous

i hope you get it sorted

Anonymous
Anonymous

I feel your pain, as we have been waiting for hours on hold to talk to a real person, and then they spent half an hour trying to talk my good-willed husband into not dropping ...

2.0
#801572
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Direct TV and Dish Network have numbers that are one off of each other on your keypad (I am sure Direct TV did this on purpose) Dish is 1-800-333-3474 and Direct TV is 1-800-333-3477. If you call the Direct TV by accident, realize your mistake and try to apologize...
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1.0
I didn't like
  • Hard sell when they found out we had dish network
#798475
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Dishonest company. 2 year contract signed and price raised $30 higher than what was stated. 1st year was $82 and 2nd year was supposed to be right at $100. Now its $130. Called about and was told they raised the price for the service. Ridiculous Aervice interrupted...
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1.6
#786473
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I signed up with DTV for $69 a month for one year. This was the negotiated price for the package I wanted and I was happy with it. My first bill December 30 was $69 as promised. My second bill shot up to $81. I called to complain and was told that this is because every...
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2.0
I didn't like
  • Unethical business practice
#781261
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