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In early November 2018 I bought a new 4K tv . I called direct tv (took about 40 minutes to get to talk to somebody.

Ordered their 4K programming. They set up a time for tech to come to my home. Took morning off work to be there. Never showed.

Called and rescheduled , took about 40 minutes. Was to come next week. Never showed. Called and rescheduled.

Next week, tech came but didn't have parts needed. Rescheduled following week. Never showed. Rescheduled.

Never showed.

I have had Direct TV for 15 years and pay over $150 a month. I give up.

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Dec 05.
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The 4K programming with DirecTV doesn’t have much to offer. Most have the HR44 box or older which doesn’t even support 4K.

The Genie 2 does but there’s LOADS of bugs and errors with it. Give us a call to discuss your options 480-819-9991

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