I have seen the Direct TV ad saying "Sunday Ticket, the get all NFL games program is now "free" with their service. I called in to make sure I would have it for free, got a CS clerk who did not speak English well enough to communicate with me and was finally transferred to the Sunday Ticket Department where they offfered me a small discount towards the Sunday Ticket program.
I asked, "But your ads say it is free!!!" It is only free, it turns out to "NEW" customers, doesn't say that in their deceptive ad, doesn't say it in their written ads either. I spent a half an hour getting frustrated. I am angry! Don't they want to keep my business? Isn't keeping an old customer as good as getting a new one given all the installation, etc they need to do for a new customer?
I have been a good customer of Direct TV for 15 or 16 months on a 2 year contract. The service is OK, maybe not as good as cable as every time iot rains I lose service for a half hour or so. You can bet that as soon as my 2 year contract is up I will switch to my cable company. Their ads want them to look affordable and a good company to do business with yet this Sunday Ticket business is deceptive and unfair.
Product or Service Mentioned: Directv Tv Service.