Wittmann, Arizona
Not resolved

Our system went down early this morning so I attempted to make contact with DirecTV via their internet website and was unable to make contact - they had their system somehow turned off so no written concern would be allowed to go through. Made a phone call to their 800 number and after listening to a whole host of suggestions such as reboot the system, check to be sure connections are tight, the dish hasn't been bumped (which I knew it had not been bumped) I was unable to get a real person to pick up the phone. Lousy customer service considering the size of our monthly bill!

Review about: Directv Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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