Manufacturer: Directv Clear all filters (120 of 1001 reviews match)
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It is not our fault that we had to cancel DirectTV Your company would not help us when the owners said no more dishes on the roof. As the site manager I called and asked for one large dish and change the ENTIRE complex to direct tv I spoke to supervisor Dave He...
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1.4
#1023909
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So Directv was supposed to be here between 8-12.I waited at home like I was supposed to...no call, no email, no text, and no apology. When I called Directv to ask about the technician, they rescheduled my appointment without my permission because they said the...
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1.0
#1019716
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THEY LIE TO KEEP YOUR BUSINESS AND MONEY.....I have been a customer for 15 years. But when we moved, their equipment failed which resulted in no service for 1.5 years. They sent many many repair people to the home to "adjust" the substandard genies. The service would...
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selenajwhite

selenajwhite Direct tv are big big fibbers .they do not tell the truth. I would not work for direct tv or any other place I got to lie to keep my job.

1.0
I didn't like
  • Lying representatives
#1016657
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Directv Technical Support Review

#1022079
1.5
Just have direct TV for 4 months u think they would want to keep my happy sat l lost connection can't get anyone here to fix it for 5 days not a very happy customer
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Directv Technical Support Review

#998127
2.0
App sticks. Genie has only one hdmi. Costumer support sticks. No called I'd on genie. No find my remote on genie. The list just goes on. The service men are lazy and give you excuses why they can mount a dish where u want it because their to lazy to get a ladder of the truck. They will mount it on your front porch so it look like a slump neighborhood
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Directv Technical Support Review

#984153
1.4
My receiver stopped working in my living room. Direct tv tells me it will be 17 days until someone can come look at it
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Directv Technical Support Review

#949041
1.0
Been on phone waiting on customer service for 3 hours still have not got past talking to a machince what a joke if they do not want to talk to you about a problem with service why are they allowed to sell a product
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We have had a service call appointment 2 different times 8am to 12pm.Both times it was the same girl that came out and she was extremely late both times. She called my husband at 11:26 am and said she was on her was. She showed up at 1:45pm and she can manipulate the...
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1.0
I didn't like
  • Have been their loyal customer -am very disappointed
#1010327
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I have had to deal with technicians not showing up, one gave me an excuse they do not work after 5 PM, another told me I had to move my desks and employees so he could run a cable that does not go near any employees.This is ridiculous. I am a growing TV company that is...
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My direct tv dish isn't working correct and I have been a customer since 2005 and they won't send a tech out to resolve problem unless I pay a fee. I pay these people enough money on a monthly bases and on time all the time and they rather lose me as a customer then...
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Anonymous

Anonymous Then pay the fee you cheap ***. What you think your special? Everyone else pays for service calls (directv has NO People in the field they are all contractors, no one works fo...

1.0
#1009577
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Loyalty supervisor scheduled 11 am Friday service, She then transferred me to Tech support to see if they could accommodate me at a later time. Tech. support denied any record. Tech support assured me some one would call Friday 1130 with update, never happened. The...
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h.kitchener

h.kitchener Take your business elsewhere.

1.0
#1006609
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I've been a DTV cust.for 14 years. Today I called to get my whole home system fixed (it was freezing up). The CS agents lied repeatedly - 1st saying that they had no supervisor when asked to speak to one. This happened during multiple call backs (how *** do they think...
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2.1
I liked
  • I used to like dtv not anymore
  • I used to like them
I didn't like
  • Customer service is the worst
  • Customer service
#1006376
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I asked for service to the transmission because of problems with the picture.The man came on Friday, February 3, and said that he could not go on the roof because it was wet. The second repairman came today, Sunday, February 5, and said that he couldn't get on the roof...
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Anonymous

Alexander Service provider satellite technicians are limited as to what they can and cannot do according to company policy.What you need in an independent satellite installer. But then...

We went through all of the troubleshooting steps and then contacted technical support. The representative could not help, there was no fix, but she said they could send someone to fix fix things more than a month later and meanwhile she said I'd have to pay the full...
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h.kitchener

h.kitchener If your service is interrupted then why would you pay for service? I recommend you find another cable company. Far too many complaints against DirectTV lately.

I didn't like
  • Customer service personnel who lied
#1003135
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