Manufacturer: Directv Clear all filters (146 of 1488 reviews match)
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service is so bad that we put off calling about problems with technical issues BECAUSE we know that it's a time sink calling them. In the past 2 months, no exaggeration, I spent more than 75 minutes on the phone once, 40 minutes another time & WHILE holding, was...
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1.0
I didn't like
  • Every other interaction with directv
  • Every
#1060827 by anonymous
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I don't think they have a support department any more, just a cover to upgrade customers. I have been a DT customer for 14 years. have 6 receivers and most of their packages, but I am currently looking for an alternative. I have had 3 calls in last 6 months and it...
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2.2
I liked
  • Content
#1050464 by anonymous
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I've called about a technical issue, I'm unable to watch a channel I normally watch because of something to do with a recording option. Since I'm a rebate at this house I do not have an account number. Because I didn't have an account number I was told I could not be...
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Anonymous
Anonymous

Since I'm a rebate at this house....????????rebate --- a partial refund to someone who has paid too much money for tax, rent, or a utility.

Anonymous
Clyde

If only direct TV was no so *** and treat customers fair and stand behind there agreement they would have a lot more customers and they would be satisfied customers but they a...

1.0
#1049458 by anonymous
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Directv Technical Support Review

by anonymous #1022079
1.5
Just have direct TV for 4 months u think they would want to keep my happy sat l lost connection can't get anyone here to fix it for 5 days not a very happy customer
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Directv Technical Support Review

by anonymous #998127
2.0
App sticks. Genie has only one hdmi. Costumer support sticks. No called I'd on genie. No find my remote on genie. The list just goes on. The service men are lazy and give you excuses why they can mount a dish where u want it because their to lazy to get a ladder of the truck. They will mount it on your front porch so it look like a slump neighborhood
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Directv Technical Support Review

by anonymous #984153
1.4
My receiver stopped working in my living room. Direct tv tells me it will be 17 days until someone can come look at it
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Directv Technical Support Review

by anonymous #949041
1.0
Been on phone waiting on customer service for 3 hours still have not got past talking to a machince what a joke if they do not want to talk to you about a problem with service why are they allowed to sell a product
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Lack of support from customer service. While tech was trying to install Direct TV he ATTEMTED to contact customer support. They put him on hold for an hour, with disregard to the issue. After 5 hours of trying to install Direct tv he decided to call his supervisor for...
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Anonymous
Anonymous

Your not under any agreement/contract until the job is complete. I will never understand people that freakout over TV. I would say you have had a very bad start and to expect ...

1.0
#1036374 by anonymous
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Been with this company for 7 years and over all (until recently) I've had no complaints, well that's all changed and I can hardly wait until the best time for me is to change over to some other form of TV use.I have spent the last 2-3 weeks on the phone asking for...
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Stodd1
Stodd1

Run to the hills it only gets worse!As a Landlord.......My next contracts will have in bold letters, NO DIRECT TV OR AT&T installations can be performed on this property! If y...

1.4
#1035083 by anonymous
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I was never told that I would have to have a Protection Plan in order to call and not get charged a $50 fee for a technician to come service my cable.It is very unprofessional to have a service fee anyway. Why isn't that charged anyway? That makes no sense. This isn't...
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#1034336 by anonymous
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It is not our fault that we had to cancel DirectTV Your company would not help us when the owners said no more dishes on the roof. As the site manager I called and asked for one large dish and change the ENTIRE complex to direct tv I spoke to supervisor Dave He...
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1.4
#1023909 by anonymous
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So Directv was supposed to be here between 8-12.I waited at home like I was supposed to...no call, no email, no text, and no apology. When I called Directv to ask about the technician, they rescheduled my appointment without my permission because they said the...
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1.0
#1019716 by anonymous
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THEY LIE TO KEEP YOUR BUSINESS AND MONEY.....I have been a customer for 15 years. But when we moved, their equipment failed which resulted in no service for 1.5 years. They sent many many repair people to the home to "adjust" the substandard genies. The service would...
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selenajwhite
selenajwhite

Direct tv are big big fibbers .they do not tell the truth. I would not work for direct tv or any other place I got to lie to keep my job.

1.0
I didn't like
  • Lying representatives
#1016657 by anonymous
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We have had a service call appointment 2 different times 8am to 12pm.Both times it was the same girl that came out and she was extremely late both times. She called my husband at 11:26 am and said she was on her was. She showed up at 1:45pm and she can manipulate the...
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1.0
I didn't like
  • Have been their loyal customer -am very disappointed
#1010327 by anonymous
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