I have been a customer for 16 years. We own 3 homes, a total of 15 TVs.
I am canceling all services today! I am so SICK of calling customer service for technical and/or billing problems and constantly being rerouted and told to wait for transfer etc.
Today when I called, I was told, "We do not have a record of that account." WHAT? I'm WATCHING TV RIGHT NOW as we speak and you have record of it every month when you send me a bill????? Finally, I get to a department where they can find my account because it is still on the "old system"; then I get transferred AGAIN to address my problem.
One hour and 23 minutes later, I have a question about my other account (on another home) and GUESS WHAT - no record of that account!!!!!
I can't deal with it anymore!!!! Vented my frustration on FB and my account blow up with disgruntled FB friends who have all switched to streaming or DISH.
I will be following suite! RIDICULOUS!
Product or Service Mentioned: Directv Account.
Reason of review: Poor customer service.
Monetary Loss: $10000.
Preferred solution: Full refund.
DIRECTV Pros: Use to be before att bought it.
DIRECTV Cons: Awful service.