Directv - TERRIBLE EXPERIENCE

218 of 7063 Directv reviews

This is absolutely ridiculous! I had a scheduled technican appointment window from 12-4PM. I had not received ANY calls from Uverse, and after MULTIPLE attempts to speak to a manager that had authority on my account not one person could help tell me where or when the technician was coming.

It is now 8;00PM and I am still on hold waiting to speak to a Manager who can help! DIRECT TV has TERRIBLE customer service and I am extremely disappointed.

This is the worst company I have ever dealt with. I have been transferred from representative to representative. ANd now I am being Charged for the additional days for my cable when it was DIRECT TV that DID NOT SHOW UP TO THE SCHEDULED APPOINTMENT

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Reason of review:
Poor customer service
Product or service
Review category
Telecommunications
review #949479
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218 of 7063 Directv reviews
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Anonymous

Nov 06 #1237338 Toledo, Ohio, United States

There are times when the comment thread is perfect ... this is 1 of those times. I don't think i could say it any better. Uverse is not Satellite and Satellite is not Uverse.

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