This is absolutely ridiculous! I had a scheduled technican appointment window from 12-4PM. I had not received ANY calls from Uverse, and after MULTIPLE attempts to speak to a manager that had authority on my account not one person could help tell me where or when the technician was coming.
It is now 8;00PM and I am still on hold waiting to speak to a Manager who can help! DIRECT TV has TERRIBLE customer service and I am extremely disappointed.
This is the worst company I have ever dealt with. I have been transferred from representative to representative. ANd now I am being Charged for the additional days for my cable when it was DIRECT TV that DID NOT SHOW UP TO THE SCHEDULED APPOINTMENT