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2.8

You would think that a technician would be able to assist you if you have completed all of the trouble shooting prior to making a phone call. Wasted 45 minutes of my life and had to threaten to leave DTV before finally getting me to someone to authorize a new box.

Understand that many of the people calling in don't know how to trouble shoot, but when you have a competent person calling, you should not have to go through wasteful steps!

Frustrated that the call center could not handle basic questions without going through a script. May be good for a company's bottom line to have customer service offshore, but terrible for the average consumer

Reason of review: Poor customer service.

DIRECTV Pros: Customer service manager from us.

DIRECTV Cons: Customer service rep from overseas.

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