State: Texas City: Dallas Clear all filters (105 of 10115 reviews match)
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I wanted to add another receiver at our 2nd home - already have a satellite and a receiver there - just wanted to add another one. I'm told I'm due for an "upgrade" and it can be done at the same time. This simple request has taken 1 hr and 45 minutes and 8 people...
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I didn't like
  • Poor customer service
  • Not getting issues resolved
#849414
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Short Review on May 05, 2016

My mother had issues with them as long as she had their service. No one wanted to help her. When she finally switched to another company she jumped to the top of their priority list. She hasn't had DirecTV for months, but receives almost daily phone calls from them. Despite asking them not to call and being on the Do Not Call List.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
#842164
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bad instalation antena is too low on the roof and chanels cant get satelite signal we call tecnical support and they send a tecnitian but the guy said the antena is installed wrong and nobody want fix the problem because they said they dont know the guy who install it...
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2.0
I didn't like
  • I just staring use it and i dont feel i will like it
  • Does not care to honor
#830087
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Received a call with the Direct TV/Directv phone number on my caller ID. This is a SCAM. They are spoofing/putting up a fake phone number to show on your caller ID(it shows Directv number it's not them!). IF you have Direct TV, they will offer you the full package...
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Anonymous
Terry U

I just received a call from a Norman who stated he was with Direct TV offered me $50 no other fees including maintanence, 320 premium channels, NFL package , Showtime, HBO, ...

Anonymous
David O

Same here,$59.99 for 24 months, added all movie premium channels plus NFL. Promoted by Amazon. Buy gift card for $300, call 888-588-8639-1, give authorization #DTV-090-247....

4.8
I liked
  • Pricing
I didn't like
  • Bad reception in bad weather
#806952
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I over paid Direct TV on January 11, 2016. I contacted them and told them of the mistake on January 14, 2016 They said they would send a check for the amount overpaid on the 14th of January, 2016. The check never arrived and I was informed on February 1st that it was...
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Anonymous
Anonymous

LMAO you are sad

1.4
I didn't like
  • Billing issues
#783851
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After having Uverse for many years, I went to a AT&T store and switch to Direct TV after being offered a promotion and a lower bill. Installation service occurred on Dec.18 on four tv's. Learning the channels and program package has is taking time to adjust. In the...
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3.0
I liked
  • Movie access
I didn't like
  • Charges
#769136
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My complaint is i was told the 99 installation fee will be remove from my bill because of several problems with the service. I been on the phone with several different online workers that never resolve the issue in hand. Poor service i will not referal anyone to this...
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Anonymous
Anonymous

You are right on. I have been SCAMED by their lousey service my bill is suppose to be 47.99 for a year monthly. But instead they have taken out 55.98 every month telling me it...

1.0
#768964
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I switched service, I asked when will my cable be set up, I am told 1/6/2016! I then cancelled my old provider since I am told I will get my service the next day! I spoke to 11 different people being bounced back in forth between AT&T and Direct TV, given 5 different...
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Anonymous
Anonymous

Try calling All Star Communications at (817) 995-8180. They will be glad to talk to you!

Anonymous
Anonymous

Please Call All-Star Communications. They will be very happy to talk to you.

I didn't like
  • How they could care less
#766172
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I subscribed to Direct TV after years of service with Verizon Fios (which by the way is awesome compared to DTV). Any at the time I signed up online and talked with a sales rep, I explained exactly what I wanted. The ability to use ON DEMAND. Once I got installed, I...
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Anonymous
Anonymous

Have you tried calling All Star Communications? My experience with them was awesome!! Their number is (817) 995-8180. Ask for Dave. He seems like a good guy. Best of luck to ...

#761208
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I was fooled into getting the bundle with centurylink..i canceled centurylink because their max mbps was 1.5...even though i told them i had a business that needs 20+mbps. I tried to cancel directtv but they said i sigbed a 24 month lease, to get out of it is $20 per...
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Anonymous
Anonymous

When you canceled the service you gave them permission to use the card read section 5. You got the money back in a dispute but when the dispute is closed in their favor the mo...

2.0
#723316
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