Pensacola, Florida
Not resolved
2 comments

When the problems started

I had a TV go out and did not replace the unit for several months and direct TV cut the service to the unit. I had the service restarted and just ignored the fact that the unit was not operating even though I had paid for the service. A few months pass and my receiver failed though I think the card was the problem. Direct TV sent a replacement receiver thought this was a great service. However Direct TV failed to disclose my contract was extended or that the new unit was now considered leased. (I was looking into a job overseas and was trying to figure out what kind of commitments I had) Direct TV informed I was under a new contract since one of my four receivers was replaced. I'm sort of suspicious now and wonder if Direct corrupted the receiver to extend my contract? I would hope this is not the case. Anyhow I was not stopping service yet my account Direct TV cut a few days later. Called direct TV they said they waived the lease commitment -- though I'm still not sure why an inquiry would cause a service to be cancelled? Since DTV cancelled/reestablished my service DTV is still billing for the replacement receiver -- I called Direct TV they said they fixed the problem -- of course it showed up on the next month's bill.

I addressed the fact that I owned the receiver that was replaced and this receiver should show-up as an additional receiver (I owned) not leased. We never came to an agreement on this point. DTV main point is that I received the information in the mail after the receiver was replaced. I told them that the leased receiver and extension of the contract should have happen-up front. They also told me that I was told up front -- Which they did not happen Since DTV records call -- I asked them to produce the recording -- I knew what the answer was going to be. I asked for my old receiver back since I did not own this one I wanted my original equipment back -- Of course they were not willing to send one back -- I knew that answer just wanted to here the excuse. .

1. Direct TV stopped my account because I made a simple inquiry

2. Cancellation caused additional billing on my account.

3. A receiver failed circumstances are suspect

4. Receivers was shut down even though I was still paying the bill

5. I was entered into an additional year contract with out this being disclosed up front.

6. The receiver I owned is now leased -- But I cannot get my equipment b

Product or Service Mentioned: Directv Replacement.

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Anonymous
#52454

Please don't attemt to solve your problem by going to Dish Network for relief.I could tell you a horror story about that.Believe me cable is your best solution.With cable you are dealing with local folks,with Directtv and Dish.you are dealing with broken english from other lands.

Anonymous
#6718

Darn! I'm afraid too up grade. I am going to look into cable now.