Richmond, Virginia
Not resolved

I ordered direct tv and the lady I spoke to when setting up the service was very nice. I confirmed the appointment online and through the automated system twice when they called.

I actually took off a day at work in order to be home because they advised me that the installer would be here from 12-4. The installer never showed! When I called the rep asked me why didnt I call to see where he was. I dont work for Direct TV!And as a consumer I dont keep up with their employees.

I cancelld service and asked for my funds back.

The representative was very nasty and did not even apologize for the companys employee that did not show. I would like to let the VP know that I missed a days pay for this and still have not gotten a call back apologizing for the mistake.

Product or Service Mentioned: Directv Tv Service.

Monetary Loss: $121.

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