I have had direct tv for not even a week and have had the worst customer service i have ever dealt with. I have been hung up on more than ten times, i have been called names, i have held for longer than an hour at one time.
My problem started on friday and still has not got resolved. I have written down numbers names and badge numbers and will take this further. as far as this hotline it sucks and i quarantee that the vp of this website doesnt even read this stuff. my goal is for people that doesnt have direct tv to read these complaints and second guess on hooking up their cable service with direct tv.
every customer service agent i have talked to has only said "im sorry for the inconvience" like its a recording. these people are trained to treat the customers like *** and they do not care about there customers.
so my goal is to be word of mouth and DO NOT SIGN UP WITH DIRECT TV. The worst customer service i have ever dealt with in my life!
Product or Service Mentioned: Directv Tv Service.