AT&;;;;;T: Hi, Im AT&amp;amp;amp;amp;Ts automated virtual assistant. How can I help you today?
AT&T: Got it! For DIRECTV help, you can get started with these top links:
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AT&T: Please select one of the topics to chat about below:
Check order status
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Me: Technical Support
AT&T: Please tell us your first name.
AT&T: Thank you. You will now be connected to a specialist for device support.
We are now transferring you.
Agent Beatriz enters chat
Beatriz: Hello! my name is Abby. I'll be happy to assist you today. Please give me a minute to review your request.
Me: I want to speak with a manager
Beatriz: Sure! To better assist you, allow me to involve my manager to take care of your case. Please stay connected.
Beatriz has left the chat
You are being transferred, please hold...
Agent Marvin enters chat
Me: Are you a manger?
Marvin: how can i help you
Me: I am having issues with my equipment. Can you see my account and devices?
Marvin: can i get you account or phone number please
Marvin: Thank you.
Marvin: what type of issues
Me: 3 of my receivers cannot access on demand
Marvin: how long the problems is being going
Me: I chatted about this a few weeks ago and your agent sent me 3 more wireless genie boxes
Me: there is a maximum of 4 and I already have 4
Me: I need the 3 HD boxes to have on demand. the wireless genie already get on demand
Marvin: so you need 3 more
Me: I need to hard wired boxes that are on demand capable
Marvin: ok i see . but , that will be an additional charge
Me: what is that charge
Marvin: $99. for each box
Me: what? why? maybe I should with over to cable
Me: they do not charge for boxes
Marvin: sorry but directv is not allowed to set equipment at no cost can we set the order for the account it will be just one time charge
Me: ok so charge me $1 for each box then
Marvin: $99.00 for each one , can i set the order
Me: I need someone who can help me or I will cancel my service
Marvin: ok please ehlpe me and feel free to call our cancelation depto here is the number 800288****
Me: your not even in the USA are you?
Me: *** horrible customer service
Marvin: Thank you.
Marvin: Thank you for choosing AT&T. We appreciate your business!
Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.
Preferred solution: Let the company propose a solution.
DIRECTV Pros: Nfl package.
DIRECTV Cons: Horrible customer service.
Location: Atlanta, Georgia