Directv - They don't want to make any sales

1099 of 7594 Directv reviews

Tried to get information about TV-Internet-Phone bundle for my mother.Left on hold 45 minutes (this is a SALES call--you'd think they want the business).

After repeated calls, four different representatives gave me four different versions, prices, etc. (2 hours on the phone.) They wanted me to sign my mother up BEFORE they would give me any idea of prices or even if she could get phone or internet in her location (which, as I found out from her neighbors, she can't). After being left on hold numerous times, talking to people who had no clue about their own products, and then being urged to upgrade MY TV to a bundle, I hung up. They lost a sale, but they don't really care as long as they follow a script and make sure they are off the phone quickly if they can't sign you up.

Like Wells Fargo, it's just dishonest marketing with no care for customer's needs because of pressure from the execs. Or it is tremendous ignorance.

Don't care which.I'm done.

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Product or service
Review category
Telecommunications
review #923343
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1099 of 7594 Directv reviews

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