This is my FIRST & hopefully my LAST BAD review.
In December 2011, I called Direct TV to find out about any special deals. They assured me that I could have 24 months for $29.99. While speaking to them, I wrote down everyone's names and operator codes. I repeated everything and they all assured me every word was true. I was an English major and have a background in legal issues, so, yes, I was VERY detailed and wrote everything down.
They come to install it and afterwards show me a paper saying the price will go up after 1 year -?!?! What a SCAM!!!
On the paper I signed, I wrote down exactly what I was originally agreeing to.
Only question now is - when would I ever have the time to sue them to leave them?
Then I see all over the net how they make it so difficult to close your account, return your boxes, etc?!?!
I've moved since then and had to suspend my account several times until I moved somewhere where they don't allow satellites on the roof which may change. Of course, they are still trying to charge me during this suspension and keep screwing up the suspension dates.
THEY ARE A HORRENDOUS NIGHTMARE.
UNPROFESSIONAL, WRETCHED COMPANY.
If they had a shred of decency, they'd just let me out of their phony contract. I didn't even have time to write all this today, but I just got off the phone with them now after a really aggravating conversion trying to explain to them (again) how my account is suspended and therefore stop trying to charge me and I HAD TO VENT AND WARN OTHERS ABOUT THEIR DISGUSTINGNESS.
I would be HAPPY to edit my review to 5 STARS (& reverse it to a positive review) if they showed some PRINCIPLES and let me out of their BS contract!!!
Product or Service Mentioned: Directv Account.
Monetary Loss: $2000.