We ordered Direct to upgrade our cable. Order was for a 3 TV installation including 2 HD TVs.
Installers claimed they could not install cables for the 2 HDs, only the old one in my 5.1 surround system.
They installed the EQ and when I asked about the HDMI, they saifd it was not HD. I said I was upgrading my system and they said , no problem, just call to upgrade when you are ready.
Today we called and were told, the upgrade short of 6 months of initial install would require some extra fees... nearly $300, and then extra $ per month for service.
No problem with the extra per month, but, I have a huge problem with the extra fees.
Turns out I work across the street from Direct TV in Denver and will take a coffee break tomorrow AM and have a chat with them.
One question will be with 2/3 of my TVs HD already why in the *** did they install old low quality BS in my house?
And we will take it from there.
I will not pay a $0.01 for their extortion...I'll wait until my 6 months expire in a couple months and order the upgrade w/o penalties.
Product or Service Mentioned: Directv Tv Service.
Monetary Loss: $300.