3432 Hamberton Circle
Murfreesboro, TN 37128
July 9, 2012
Customer Name: Manuel Cervera
Account # 064600681
REFERENCE: MOVE INTALLATION TO NEW HOME
Dear Ms. Ellen Silipiak,
This is a written complaint in reference to a transfer request for
installation of my Direct TV service to my new home. On the week of
June 18th (2 weeks ago) I called and made an appointment with Direct TV
service department to have my service transferred and installed at my
new address. I was given an appointment on July 6th to have my service
transferred from 12:00 to 4:00pm. My wife was home waiting and the
technician never showed up or called any of the three telephone numbers
At 5:00pm I called Direct TV and asked when the technician would be
coming to set up the system. I spoke to Andrew (Badge # 414016) a very
helpful man. Andrew told me the technician had gone to my new home and
there was no one there (THIS IS A LIE). I then explained to Andrew that
my wife was home waiting and the technician never called any of the
three telephone numbers (all have voicemail), there were no messages
and never knocked on the door.
At this point "Very Upset" being this was not my fault requested the
transfer be done the next day July 7th (Saturday) and was informed by
Andrew that it was not possible due to all of the "SLOTS" being full.
The earliest date would have to be next Thursday (July 12th). As we
were speaking about this Andrew suddenly told me that next Thursday
(July 12th) was not possible due to all of the "SLOTS" being just
suddenly filled for that day and the earliest date would have to be
Friday (July 13th). I have no idea who fills these so called "SLOTS"
but this is a "TOTAL MESS", have never dealt with such
My family and I are going on vacation on Thursday (July 12th) at 5:00pm
and returning home on Saturday (July 21st). I purposely made this
appointment well in advance so my children would not be without
Television. I am extremely upset and need this issue resolved
"IMMEDIATELY". The service department at Direct TV has been
irresponsible, horrible and upright insulting!!!!! As this same issue
occurred in the initial installation as well!!!!
I AM REQUESTING AT THIS TIME:
"¢ A CREDIT FOR THE ACTUAL TRANSFER BE DONE
"¢ THE TRANSFER OF SERVICE BE DONE IMMEDIATELY
"¢ A CREDIT FOR THE TIME WITHOUT SERVICE BE GIVEN
My Children and Family are suffering the consequences of your companies
"IRRESPONSIBILITY, LACK OF PROFESSIONALISM AND SERVICE.
Please have someone contact me IMMEDIATELY by phone or via e-mail, see
E-MAIL – LLCERVERA@AOL.COM
NEW ADDRESS: 902 CREEK OAK DRIVE, MURFREESBORO, TN 37128
Product or Service Mentioned: Directv Installation.