Brentwood, Tennessee
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Manuel Cervera

3432 Hamberton Circle

Murfreesboro, TN 37128

July 9, 2012

Direct TV

Customer Name: Manuel Cervera

Account # 064600681

REFERENCE: MOVE INTALLATION TO NEW HOME

Dear Ms. Ellen Silipiak,

This is a written complaint in reference to a transfer request for

installation of my Direct TV service to my new home. On the week of

June 18th (2 weeks ago) I called and made an appointment with Direct TV

service department to have my service transferred and installed at my

new address. I was given an appointment on July 6th to have my service

transferred from 12:00 to 4:00pm. My wife was home waiting and the

technician never showed up or called any of the three telephone numbers

given.

At 5:00pm I called Direct TV and asked when the technician would be

coming to set up the system. I spoke to Andrew (Badge # 414016) a very

helpful man. Andrew told me the technician had gone to my new home and

there was no one there (THIS IS A LIE). I then explained to Andrew that

my wife was home waiting and the technician never called any of the

three telephone numbers (all have voicemail), there were no messages

and never knocked on the door.

At this point "Very Upset" being this was not my fault requested the

transfer be done the next day July 7th (Saturday) and was informed by

Andrew that it was not possible due to all of the "SLOTS" being full.

The earliest date would have to be next Thursday (July 12th). As we

were speaking about this Andrew suddenly told me that next Thursday

(July 12th) was not possible due to all of the "SLOTS" being just

suddenly filled for that day and the earliest date would have to be

Friday (July 13th). I have no idea who fills these so called "SLOTS"

but this is a "TOTAL MESS", have never dealt with such

unprofessionalism!!!!!

My family and I are going on vacation on Thursday (July 12th) at 5:00pm

and returning home on Saturday (July 21st). I purposely made this

appointment well in advance so my children would not be without

Television. I am extremely upset and need this issue resolved

"IMMEDIATELY". The service department at Direct TV has been

irresponsible, horrible and upright insulting!!!!! As this same issue

occurred in the initial installation as well!!!!

I AM REQUESTING AT THIS TIME:

"¢ A CREDIT FOR THE ACTUAL TRANSFER BE DONE

"¢ THE TRANSFER OF SERVICE BE DONE IMMEDIATELY

"¢ A CREDIT FOR THE TIME WITHOUT SERVICE BE GIVEN

My Children and Family are suffering the consequences of your companies

"IRRESPONSIBILITY, LACK OF PROFESSIONALISM AND SERVICE.

Please have someone contact me IMMEDIATELY by phone or via e-mail, see

below.

615-394-1325

305-910-6220

615-465-7210

615-692-8505

E-MAIL – LLCERVERA@AOL.COM

NEW ADDRESS: 902 CREEK OAK DRIVE, MURFREESBORO, TN 37128

Sincerely,

Manuel Cervera

Customer

Product or Service Mentioned: Directv Installation.

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