I read the review of Kasha and agree that there should be a class action suit against this rip-off company. I had a two year agreement with them and after 27 months decided to terminate the agreement.
Direct TV charged me over $204 for early termination. They said that when they replaced the defective DVR that I was leasing from them, that automatically extended the contract for another 24 months. No one ever mentioned the extension and I didn't agree to an extension, but they applied it to my account and debited my charge card before I even received the invoice. When I called, I got the same "corporate shuffle" that Kasha received.
This company is a SCAM. I have already changed the minds of 4 people who were considering getting Direct TV. I think their business practices are criminal and are indicative of a company in trouble. I will continue to voice my dissatisfaction with this sham of a company.
They have a never ending supply of "supervisors" who say the same thing as if it is being read from a script. One even said my unit was under warranty and that I would be receiving a check. The next day I received an email that contradicted that.
DO NOT DO BUSINESS WITH DIRECT TV. firstname.lastname@example.org
Product or Service Mentioned: Directv Account.