Troy, Ohio
Not resolved
Advertised vs Delivered
Billing Practices
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money

I disconnected my service from Directv and they proceeded to bill me for 10 days after service was disconnected. They then issued a refund to the third party phone company that I was bundled with instead of sending it directly to me, with who I had a contract with.

I have filed complaints with the BBB and FCC (both of which do nothing to help). I have been in contact with Daniel Pankowski at Directv/AT & T who absolutely refuses to refund me and told me to call the phone company. He laughed at my situation and basically told me its not his problem. He is a very rude and condescending person.

I asked to speak to someone else to help me and he flat out refused and laughed again.

He acts like this is a joke when dealing with customers and it's not. Instead of trying to resolve the issue and find a solution to getting my refund he just laughed and then hung up.

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $127.

Preferred solution: Full refund.

Directv Cons: Anything about customer service.

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