I called Direct TV on 11/27/15 regarding some issues I was having but was transferred to a Uverse customer service rep who informed me that I had both Direct TV and Uverse. The representative who sold me Direct TV informed me Uverse would be cancelled and where to take the Uverse equipment (UPS Store) which I did. Can you imagine my disbelief when informed I have been paying for both Uverse and Direct TV.
Secondly, I was given access to movie channels for 3 months for coming onboard with Direct TV and was informed to call a couple of weeks prior to November 30th to cancel the movie channels if I decide not to keep. I explained to the rep I'd like to cancel the movie channel promotion as of 11/30/15. When I returned home that same day the movie channels had been disconnected.
I've had nothing but problems with Direct TV from scheduling the installation, movie channels cancelled two weeks prior to cancellation date and now finding out I was paying for both Direct TV and Uverse. I have been with ATT as long as I can remember and changed to Direct TV to save money so far that has not happened. I've cancelled my service with DirectTV and expect to pay no cancellation fee. I hope the return of my Uverse service is better than expected, as this has been an AWFUL and UNNESSARY ordeal for something that should be so easy. With so many people disconnecting entirely from cable service perhaps I should give that a try.
Will see what happens
This reviewer shared experience about not as described and wants this business to "not paying for cancellation" as the author lost $300. The author is overall dissatisfied with DIRECTV. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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