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have not had service since 12/30/09 and have to wait until 1/8/2010 to get checked is terrible service when you are paying extra for the service plan.I have missed all the bowl games and have paid for the sunday ticket and missed all of the games for the final week and its frustrating when you call the service number and they won't give you a superrvisor when you ask and could care less if you get it working or not just wants you to accept what ever they tell you and and have the nerve to get an attitude because your upset. Now that the nfl season is over I'm thinking of cancelling it all together. Pissed off in Urbandale,Iowa

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