We recorded the conversation with the Sales rep at Direct TV. We were assured that since satellite TV technology is affected every time it rains or the wind blows, that repair service was included in the $90/month package.
The installer advised us that we needed to pay him $100 for cash for installation. Not true. Direct TV advised after we purchased a plan that we needed to pay $100/month for a service plan or $100 for every repair visit. Not true.
Direct TV advised us that even though we haven't had service for 2 months, we must continue to pay $80/ month for the next 2 years or the $400 cancellation fee. Not true. Direct TV has repeatedly withdrawn payment after not providing service.
Due to the fact that there are so many complaints in Florida against Direct TV, the Attorney General is reviewing complaints. File an online complaint with the Attorney General in your state to hold Direct TV accountable.
User's recommendation: Do not use DirecTV.
Monetary Loss: $800.
Preferred solution: Full refund.
DIRECTV Cons: Bait and switch, Wasting more than 30 hours of my time, Fraud stealing or false credit reporting, Customer service is the worst company i have ever dealt with.