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Update by user Sep 21

Online chat with Tech Dept.

Update by user Sep 21

Believe it or not, they actually helped me, at least for this month. I am still unclear about next month though.

What happened is that they told me it was not a "billing" clerk who told me about the free equipment installing, but it was a "tech" person instead, thus I had to go through the Tech Dept. too. At least for this particular month, they did credit my acct. I'll have to keep a close eye on them next month October though to see if the charge will be added on next month.

The tech person told me it wouldn't.

So if it is, I know they are giving me the runaround once again. Only time will tell...

Update by user Sep 18

This wasn't a choice either. If it was, I would have gladly declined.

The Genie update is mandatory according to my present knowledge. In other words, I am led to believe the extra $39.01 per month will be permanent from now on. I cannot afford it, and even if I could, I would drop DirectV and AT&T because of the principle involved.

That's no way to treat loyal 13 year customers. It really isn't.

Update by user Sep 18

i meant the old receiver, while not as new tech wise, seemed to actually perform better in bad weather than the updated Genie.

Original review posted by user Sep 18

I just had an updated Genie placed in last month. Both DirectV and the man installing my new Genie told me that there would only be an extra monthly fee if a separate extra receiver was added.

Guess what? I just checked my bill today, since it is time for the payment, and I found an extra $39.01 was added to my bill this month.

Sadly, this is not just a one-time fee either, this fee will be added every single month.

Needless to say, I will be forced to drop my services with DirectV and AT&T especially if this issue is not resolved. I cannot afford this extra charge.

Even if I could, I would not pay it. I have been a loyal customer of DirectV since 2005.

I figured DirectV would go downhill when AT&T took over.

And the new Genie seems like to me goes bad even when there is just a little bit of rain. The old one, while not as new, actually did a tad better in bad weather believe it or not, and even it wasn't perfect.

And I don't think it will, judging from my talk with the customer service representative today. He did everything in his power to justify the charge. He couldn't. He seemed like he "admitted" I had a good point. He just wouldn't say it.

He kind of inferred it was a "connection" fee (he used a term I couldn't understand, and I am even a tech person myself). And this charge is every single month too.

I will either sign up for Dish or Shentel (my local company) if this is issue is not resolved, and unlike my past situations, I am not positive this particular one will be.

I knew DirectV would go downhill when AT&T took over.

Well, they just probably lost a 13 year loyal customer.

And for a new Genie, the service in poor weather is actually arguably worse believe it or not.

We shall see. Only time will tell.

Reason of review: Pricing issue.

Monetary Loss: $39.

Preferred solution: Price reduction.

I didn't like: Deceptive fraudulent billing practices.

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