After 8 hours of failed attempts to install service, tech drilled 4 unnecessary holes in the wall of my new house. Customer service refused to credit my account for this huge inconvenience, saying they will only pay up to $150 for the repair that I have to get estimates for and be home for the estimate and the work, missing multiple hours of work. The kicker is the previous owner of the house had directv without holes in his wall and this tech couldn't figure out how to do it after 8 hours and drilled extra holes in the wall before realizing they were in the wrong place.
This person wrote the review because of "bad customer service, damaged property, loss wages" of directv installation from Directv. Reviewer claimed that he or she lost $500 and wants Directv to issue a partial refund.
The most disappointing in user's experience was poor customer service, lack of concern for unsatisfied customers, unprofessional installers and damaged property. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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