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After 8 hours of failed attempts to install service, tech drilled 4 unnecessary holes in the wall of my new house. Customer service refused to credit my account for this huge inconvenience, saying they will only pay up to $150 for the repair that I have to get estimates for and be home for the estimate and the work, missing multiple hours of work. The kicker is the previous owner of the house had directv without holes in his wall and this tech couldn't figure out how to do it after 8 hours and drilled extra holes in the wall before realizing they were in the wrong place.

This person wrote the review because of "bad customer service, damaged property, loss wages" of directv installation from Directv. Reviewer claimed that he or she lost $500 and wants Directv to issue a partial refund.

The most disappointing in user's experience was poor customer service, lack of concern for unsatisfied customers, unprofessional installers and damaged property. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Anonymous
#1016051

You need to file a damage claim for that holes, this will be processed like an insurance claim( that's what it is) can you call your insurance company and tell them you hit a pole and that $500 should cover the cost? The answer is no they will say bring it to a shop for an estimate would you consider that an "inconvenience" why should DirecTV pay for your "inconvenience" you could of scheduled for a time that would be better you choose your install date now choose your estimate date if it is going to cause you more "inconvenience" then suck it up and drop it but in this case "no credit for you"

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