Have had service for yrs. Went from 87.00 a mnth to 171 with nothing added nor no movie channels just basic service.
After my job shutting down due to Harvey I decided enough was enough. I called to get a break down of bill and ask why I have a 346 bill when I have pd every single mnth. Was given all kinds of excuses. I ask for copy break down of bill.
Girl would not shut up and let me talk. Ask for a supervisor cuz shes telling me that I can only have 2 mnths. Multimillion dollar operation and you cant go back 6 mnths??? She finally patched me thru to supervisor and I stayed on hold once at 40 mins once at 32 mins..the they dropped my call..I stopped my service after yrs of being with them.
I wont be back.
But still want an explanation. I want the head of this dang companies atten!
Product or Service Mentioned: Directv Tv Package.
Reason of review: Problems with payment.