Personal Opinion: DIRECTV "Loyalty Department" (Dept) claims I am under contract. After reviewing a previous call to cancel due to poor customer service, the Dept identified that I agreed to a 12 month contact by accepting compensation for months without service.
I had agreed to a refund, free technical support, and a discount on future billing. This had not been a contractual agreement; it was an agreement (by me) to not cancel my account. I now find out (9 months later) that the Dept had "signed me up" for a 12 month contract under the terms that I agreed to [compensation]. In order to cancel my service I would owe $60.
I argued that I have been a customer for many years, 40 months on this current account, and that I paid over $100/mo; I was not going to sell my integrity for $60 in order to get out of a "contract." The phone call turned into a "Dept against me" challenge, and no matter what I clarified, the Dept treated me as if this was an argument they would not loose. I am very disappointed in DIRECTV. Not only will I cancel anyway, but I will NEVER do business with DIRECTV again. Shameful!
If I had legal proof, I would refer to this as FRAUDULENT; for now I will call it POOR CUSTOMER SERVICE! BEWARE!
Product or Service Mentioned: Directv Account.
Reason of review: Return, Exchange or Cancellation Policy.